This Privacy Policy explains how SUNROSE TECHNOLOGIES LIMITED ("Sunrose Technologies", "we", "us", "our") collects, uses, shares and protects personal information when you visit sunrosetechnologies.com, contact us, or use our products and services, including Sunrose Trader OS and Shepherd OS (together, the "Services").
We process personal data in line with the Nigeria Data Protection Act 2023 and, where they apply to you, other data protection laws such as the UK GDPR and EU GDPR.
1. Who we are
Sunrose Technologies is a technology company based in Nigeria. For any privacy question or request, contact us at info@sunrosetechnologies.com.
2. Information we collect
- Contact form enquiries: your name, email address, company name (if provided), the service you are interested in, your subject and message.
- Account information: your name, email address and password (stored in encrypted form) when you create an account in one of our products.
- Subscription and payment information: your plan, payment status and transaction references. Card and bank details are entered directly with our payment provider; we do not store your full card number.
- Content you provide: for example chart images, notes, settings and messages you upload or enter in our products.
- Usage and technical information: features used, app version, device and browser type, and basic log data used to keep the Services secure and working.
For Shepherd OS, churches may enter information about their members and visitors. In that case the church controls that information and we process it only on the church's instructions.
3. How we use your information
- To reply to your enquiries and provide the services you request.
- To create and manage accounts and give access to the features of your plan.
- To provide automated analysis of content you submit.
- To process subscriptions, trials and payments.
- To send service messages such as verification emails, alerts you turn on and important updates.
- To prevent fraud, spam and abuse, and to keep the Services secure.
- To fix problems and improve our website and Services.
- To meet legal, tax and accounting obligations.
We do not sell your personal information and we do not use it for third-party advertising.
4. Legal bases
We process personal data to perform a contract with you or take steps at your request, for our legitimate interests in running and securing our business, to comply with legal obligations, and with your consent where required.
5. How we share information
We share personal information only with trusted service providers who help us run our website and Services, and only as much as they need:
- Hosting, database and cloud infrastructure providers.
- Email delivery providers, including the service that delivers contact form messages to us.
- Payment processors that handle payments and subscriptions.
- Automated analysis providers that process content you submit in order to return results to you.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer.
6. International transfers
Some of our providers store or process data outside your country. When this happens we take reasonable steps to ensure your information receives an adequate level of protection, as required by applicable law.
7. Cookies and analytics
Our website does not currently use advertising or analytics cookies. If we introduce analytics in future, we will update this policy and, where required, ask for your consent first.
8. How long we keep information
We keep enquiry emails for as long as needed to respond and manage any resulting relationship. We keep account information while your account is active, and delete or anonymise it within a reasonable period after you close your account, except where we must keep certain records for legal or tax reasons.
9. Security
We use encrypted connections (HTTPS), encrypted password storage, access controls and restricted database access. No system is completely secure, but we work to protect your information and will notify you and the relevant authorities of a serious breach where the law requires.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You may also complain to the Nigeria Data Protection Commission or your local data protection authority, such as the UK Information Commissioner's Office.
11. Children
Our Services are not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. When we make important changes, we will update the date above and, where appropriate, notify you.
13. Contact
SUNROSE TECHNOLOGIES LIMITED
Email: info@sunrosetechnologies.com