This Refund Policy explains how SUNROSE TECHNOLOGIES LIMITED ("Sunrose Technologies", "we") handles cancellations and refunds for our software subscriptions and client projects. It should be read together with our Terms of Service.
1. Software subscriptions (including Sunrose Trader OS)
- Free trial: new members receive a free trial so they can evaluate the product before paying. You will not be charged during the trial.
- Cancellation: you can cancel at any time. Your access continues until the end of the period you have already paid for, and you will not be charged again.
- Monthly plans: monthly payments are generally non-refundable once the billing period has started, because the service is available to you immediately.
- Yearly plans: if you request a refund within 7 days of your first yearly payment, we will refund it in full. After that, yearly payments are non-refundable, but you keep access until the end of the year.
- Duplicate or incorrect charges: if you were charged twice or charged in error, contact us and we will correct it promptly.
- Service problems: if a serious technical fault on our side prevents you from using the service for an extended period, contact us and we will consider a partial refund or credit.
Refunds are never based on trading results. Sunrose Trader OS is an analysis and education tool, and trading losses are not grounds for a refund. See our Trading Risk Disclaimer.
2. Client projects (websites, software, apps and AI)
- Project payments are usually made in stages, such as a deposit followed by milestone payments, as set out in your written proposal or agreement.
- The deposit secures your project slot and covers planning and design work; it is non-refundable once work has started.
- If a project is cancelled, you pay for work completed up to the cancellation date, and any payment made for work not yet started will be refunded.
- Where your signed agreement says something different, the agreement applies.
3. How to request a refund
Email info@sunrosetechnologies.com with the subject "Refund request", the email address on your account and your payment reference. We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card provider.
4. Your legal rights
Nothing in this policy affects any rights you have under consumer protection law where you live.